1 YOUR BOOKING
Your booking, once accepted and confirmed in writing to you, represents a contract between all persons named on the Booking Form and/or on the Confirmation of Reservation, and Newmarket Promotions Limited (The Company). The contract is based on the information given on www.newmarketpromotions.com, and the terms laid out in the following Booking Conditions. If you made a credit card booking over the telephone, and are seeing these conditions for the first time, you may cancel your reservation in writing up to seven days from the date of receipt of your Confirmation of Reservation. This agreement is governed by English Law and exclusive jurisdiction is conferred on the English Court.
2 YOUR PAYMENT
Your Confirmation of Reservation includes an invoice showing the final balance due. The outstanding amount must be paid by the due date. Should we not receive payment by this date we reserve the right to treat your booking as cancelled, in which case you could be liable to pay cancellation charges according to the scale set out in paragraph 4 below Please note that a £2.00 per transaction charge will be made for any final balances paid by credit card.
IMPORTANT NOTE: The person signing the Booking Form does so on behalf of all persons named on it, and he/she becomes directly responsible to the Company for the payment of the total holiday price and if applicable, and where appropriate, for the cancellation charges and disbursements of any funds.
3 YOUR ALTERATIONS
If you want to change any of the details of your booking, we will always do our best to help. We will however make an amendment charge of £10 per person (maximum £40 per Booking Form per amendment) as a contribution to our administrative expenses. If after the final balance has become due you wish to make an alteration, we reserve the right to make cancellation charges as detailed in Note 4 below. All amendments must be notified to us in writing by the person who made the original booking. NB If an amendment involves a change of name, insurance premiums are not transferable
4 YOUR CANCELLATION
You or any member of your party may cancel your booking or part of it once it has been confirmed but the cancellation will only be valid if made in writing direct to the Company. If the cancellation results in a person travelling alone, a single room supplement is payable. The amount payable on cancellation depends upon when we receive your written instructions - the more notice you give, the less we will charge. Period before departure date within which written instructions are received by The Company and amount of cancellation charge (shown as a percentage of the total holiday price excluding insurance premium which is not refundable) are as follows:
prior to 28 days - 20%
22 - 27 days - 30%
15 - 21 days - 45%
2 - 14 days - 60%
less that 48 hours in advance or after departure date - 100%
Notes: If the reason for cancellation is covered under the terms of an insurance policy, you may be able to reclaim these charges.
5 YOUR COMPLAINTS
In the unlikely event that you have problems whilst on holiday, you MUST report the matter to the hotel or our representative IMMEDIATELY during your holiday. If the matter is not then satisfactorily resolved, you must complete a written report (form available from our representative). You must then follow up any complaint in writing within fourteen days of your return, including a copy of the original report form. We operate a strict code of conduct which also conforms to European regulations on package travel and take any complaints received seriously. However, in order to be fair to all concerned, complaints will be considered only where the above procedure has been followed.
1 OUR CONFIRMATION OF RESERVATION
When we have received your confirmed booking and deposit we will send you a Confirmation of Reservation which details exactly what is booked for you. From this moment The Company has accepted your booking on the terms set out in this Contract.
2 FULL PRICE GUARANTEE
The price of your holiday is fully guaranteed and will not be subject to any surcharges.
3 SYSTEM ERRORS
In the event of your on-line confirmation showing an incorrect price for your holiday, the price that will prevail is the price shown in our brochure. Accordingly you may not seek to rely on system errors with a view to obtaining a holiday at less than the correct price, and any contract entered into upon a mistake, such as a wrong costing due to system errors, is not valid or binding.
4 OUR ALTERATIONS
It is unlikely that we will have to make any changes to your holiday but we do plan your holiday arrangements many months in advance. Occasionally changes may be made, which we reserve the right to do so at any time. Most of these changes are minor and we will advise you at the earliest possible date. If a major change becomes necessary we will inform you as soon as is reasonably possible if there is time before your departure. A major change is one that we make to your holiday arrangements before departure that involves changing your time of departure or return by more than four hours, or offering accommodation with a lower official classification than that advertised. When a major change occurs, provided it does not arise from circumstances amounting to force majeure (see below), you will have the choice of either accepting the change of arrangements, purchasing another available holiday from us, or cancelling your holiday. In all cases we will pay compensation as detailed below:
15 - 28 days £10
0 - 14 days £25
IMPORTANT NOTE : Compensation payments do not apply to changes caused by reason of war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural and nuclear disasters, fire, technical problems to transport, closure or congestion of ports, adverse weather conditions, cancellation or changes by carriers, or events and circumstances beyond our control, amounting to ‘force majeure’ and/or Acts of God.
5 OUR CANCELLATIONS
We reserve the right in any circumstances to cancel your holiday and in this event we will return to you all money you have paid to us or will offer you an alternative, available holiday to purchase of comparable standard. In no case, except for reasons of war etc, (see Important Note above) will your holiday be cancelled after the date when your final balance becomes due.
6 OUR COMPLAINTS PROCEDURE
We can normally agree an amicable settlement of the few complaints we receive. However, if we cannot agree, disputes arising out of, or in connection with this Contract may (if the customer so wishes) be referred to arbitration under a special Scheme which, though devised by arrangement with the Association of British Travel Agents, is administered quite independently by the Chartered Institute of Arbitrators. The Scheme (details of which will be supplied on request) provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. The Scheme does not apply to claims for an amount greater than £1500 per person. There is also a limit of £7,500 per booking. Neither does it apply to claims which are solely or mainly in respect of physical injury or illness or the consequences of such injury or illness. Redress under this Scheme requires written notice requesting arbitration to be made within nine months of scheduled date of return from the holiday.
7 OUR RESPONSIBILITY FOR YOUR HOLIDAY
We accept responsibility for ensuring that all component parts of this inclusive holiday are supplied to you as described in this brochure and to a reasonable standard. If any such part is not provided in the advertised manner, we will pay you appropriate compensation if this has affected your enjoyment of your holiday.
8 FINANCIAL PROTECTION & REPATRIATION
In line with the EU Directive on package travel, The Company offers complete financial protection for all customers. The Company is a fully-bonded member of ABTA - The Association of British Travel Agents, ensuring both your financial protection and high standards of professionalism and reliability. Therefore you can book and travel with The Company in total confidence that your money and your holiday are safe.
9 DATA PROTECTION
In order to process your booking and meet your requirements we need to use the information you provide, such as name and address etc. We take full responsibility for ensuring that proper security measures are in place to protect this information. We must obviously pass the information on to the relevant suppliers of your travel/accommodation arrangements. The information may also be provided to security or credit checking companies, public authorities, such as customs and immigration, if required by them or by law. The Company as the operator of your holiday will not pass on information to any person or organisation, which is not involved in your travel arrangements. This applies to any sensitive information that you give us, such as details of any disabilities, or dietary/religious requirements. In making this booking, you consent to this information being passed on the relevant persons. Your data controller is The Company.
TRAVEL INSURANCE
We recommend travel insurance. Our policy, arranged through Mondial Assistance (UK) Limited, part of Europe’s largest travel insurers, covers such things as damage, theft, liability and, most importantly, cancellation charges (excluding a £30.00 per booking excess) for medical reasons. The premiums (including 17.5% Insurance Premium Tax) are £8.50 per adult (3 days), £11.50 per adult (4 days), children between 2 and 16 years at date of travel pay half the adult price. Please click the radio button if you wish to be covered.
EVENT CANCELLATION AND/OR ABANDONMENT INSURANCE
On certain breaks which involve a specific event or performance, we offer event cancellation/abandonment insurance in addition to our normal travel policy (this policy is only available for those events where we offer it as an option). This provides insurance cover in the unlikely circumstance of the event being cancelled or abandoned, up to a full refund of all monies paid for your holiday (less all costs otherwise recoverable, the cost of this insurance and an excess of £30.00 per booking). The cost of this insurance is £2.00 per person (including Insurance Premium Tax). Please click on the radio button if you require this additional cover.
Important Note: For those events for which we offer this cover, if the event is cancelled or abandoned, The Company will not refund the cost of the holiday. When it is offered, we therefore recommend you take out this insurance to prevent a loss in these circumstances.